{"id":84362,"date":"2017-01-23T13:52:59","date_gmt":"2017-01-23T13:52:59","guid":{"rendered":"https:\/\/www.assetproject.pt\/en\/caso-de-estudo\/"},"modified":"2017-01-24T17:58:45","modified_gmt":"2017-01-24T17:58:45","slug":"case-studies","status":"publish","type":"page","link":"http:\/\/assetproject.pt\/en\/case-studies\/","title":{"rendered":"Case Studies"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row type=&#8221;full_page_width&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][rev_slider_vc alias=&#8221;caso-de-estudo&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;full_page_width_inner_container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; el_class=&#8221;overflow-visible&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJkb3duX2Fycm93JTIyJTIwc3R5bGUlM0QlMjJ0b3AlM0ElMjAtNjVweCUzQiUyMiUzRSUzQ2klMjBjbGFzcyUzRCUyMmlvbi1pb3MtYXJyb3ctZG93biUyMiUzRSUzQyUyRmklM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Technical Support Helpdesk&#8221; font_container=&#8221;tag:p|font_size:28|text_align:left|color:%230a0a0a|line_height:1&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1485179669900{padding-bottom: 10px !important;}&#8221;][vc_column_text css_animation=&#8221;left-to-right&#8221;]<a href=\"https:\/\/www.pcmedic.pt\/en\/\">Pcmedic<\/a> is an IT support company with over 2.000 end-user support services daily, presently using the results of ASSET in its <a href=\"https:\/\/www.askwhizz.com\"> Wizard App<\/a>.<\/p>\n<p>In 2016, pcmedic has achieved an impressive 40% of savings in a real life usage scenario, automating answers to the most representative query topologies, by reducing or eliminating human intervention.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;84186&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_rounded&#8221; css_animation=&#8221;left-to-right&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; css=&#8221;.vc_custom_1464977341990{padding-bottom: 50px !important;}&#8221;][vc_column][vc_separator color=&#8221;#d1d1d1&#8243; type=&#8221;normal&#8221; thickness=&#8221;1&#8243; up=&#8221;&#8221; down=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column width=&#8221;1\/4&#8243;][vc_single_image image=&#8221;84185&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_rounded&#8221; css_animation=&#8221;right-to-left&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_custom_heading text=&#8221;Senior Support&#8221; font_container=&#8221;tag:p|font_size:25|text_align:left|color:%230a0a0a|line_height:1&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1485179698418{padding-bottom: 10px !important;}&#8221;][vc_column_text css_animation=&#8221;right-to-left&#8221;]Project under development with <a href=\"https:\/\/cimbse.pt\/\">Comunidade Intermunicipal das Beiras e Serra da Estrela<\/a>, <a href=\"https:\/\/www.cm-fundao.pt\/\">C\u00e2mara Municipal do Fund\u00e3o<\/a> and <a href=\"https:\/\/ciencias.ulisboa.pt\/en\">Faculdade de Ci\u00eancias da Universidade de Lisboa<\/a>.<\/p>\n<p>The scope is the creation of a support center for the citizen, health accompaniment and promotion of active aging, with focus on helping seniors adapt to the new technologies.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; css=&#8221;.vc_custom_1464977352138{padding-bottom: 50px !important;}&#8221;][vc_column][vc_separator color=&#8221;#d1d1d1&#8243; type=&#8221;normal&#8221; thickness=&#8221;1&#8243; up=&#8221;&#8221; down=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Your Participation is Welcome&#8221; font_container=&#8221;tag:p|font_size:25|text_align:left|color:%230a0a0a|line_height:1&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1485179716428{margin-bottom: 10px !important;}&#8221;][vc_column_text css_animation=&#8221;left-to-right&#8221;]Preliminary results of the ASSET project have been made available from January 2017 on, ready to be integrated into new companies. Despite its multi-domain approach, the existing solution has mostly been optimized for IT technical support through chat, bots and social networks.<\/p>\n<p>If your company struggles with human cost in providing customer support, contact us to find if and how we can integrate the ASSET platform into your working environment: <a href=\"mailto:asset@pcmedic.pt\">asset@pcmedic.pt<\/a>.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;84184&#8243; img_size=&#8221;&#8221; alignment=&#8221;center&#8221; style=&#8221;vc_box_rounded&#8221; css_animation=&#8221;left-to-right&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_page_width&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column][rev_slider_vc alias=&#8221;caso-de-estudo&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;full_page_width_inner_container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221; el_class=&#8221;overflow-visible&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;2\/3&#8243;][vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJkb3duX2Fycm93JTIyJTIwc3R5bGUlM0QlMjJ0b3AlM0ElMjAtNjVweCUzQiUyMiUzRSUzQ2klMjBjbGFzcyUzRCUyMmlvbi1pb3MtYXJyb3ctZG93biUyMiUzRSUzQyUyRmklM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row][vc_row type=&#8221;container&#8221; padding_top=&#8221;&#8221; padding_bottom=&#8221;&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;Technical Support Helpdesk&#8221; font_container=&#8221;tag:p|font_size:28|text_align:left|color:%230a0a0a|line_height:1&#8243; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1485179669900{padding-bottom: 10px !important;}&#8221;][vc_column_text css_animation=&#8221;left-to-right&#8221;]Pcmedic is an IT support company with over 2.000 end-user support services daily, presently using the results of ASSET in its Wizard App. In 2016, pcmedic has achieved an impressive 40% [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-84362","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"http:\/\/assetproject.pt\/en\/wp-json\/wp\/v2\/pages\/84362","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/assetproject.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/assetproject.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/assetproject.pt\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"http:\/\/assetproject.pt\/en\/wp-json\/wp\/v2\/comments?post=84362"}],"version-history":[{"count":5,"href":"http:\/\/assetproject.pt\/en\/wp-json\/wp\/v2\/pages\/84362\/revisions"}],"predecessor-version":[{"id":84408,"href":"http:\/\/assetproject.pt\/en\/wp-json\/wp\/v2\/pages\/84362\/revisions\/84408"}],"wp:attachment":[{"href":"http:\/\/assetproject.pt\/en\/wp-json\/wp\/v2\/media?parent=84362"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}