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Wizard goes live. Follow our real-life ASSET application into the Wizard App through Wizard is minimalist agent that sits in any user’s desktop and that, among many other things, allows the user to come into contact with pcmedic’s support services through chat.

Behind the scenes, a hybrid solution of human + machine translation + chatbot interacts with the customer and tries resolve any technical difficulties, with as little human intervention as possible, as long as it’s sure the customer gets the right answers.

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